• RNZFB values feedback
• How does the feedback process work?
• Nationwide Health and Disability Advocacy Service
  

RNZFB values feedback

The RNZFB is committed to a philosophy of continuous improvement and welcomes feedback on services. From time to time we ask members to give feedback via surveys or focus groups. We also contact new members after a period of time to see if they require further services and to ask for comment on services so far.

The RNZFB aims to resolve all grievances in a professional and understanding manner. The complaints policy requires fair, thorough and prompt consideration of any complaint.

How does the feedback process work?

Wherever appropriate, verbal complaints will be dealt with at source. If this does not produce a solution, the person who believes there are grounds for complaint may take the issue to either:

• the manager of the service or
• the complaints coordinator.

For further information about the complaint procedure, phone 0800 24 33 33 or 03 466 4240, or email: mailto:complaints.

Nationwide Health and Disability Advocacy Service

If you are unhappy with the service you have received from the RNZFB and would prefer to speak to an independent body, you can contact the Nationwide Health and Disability Advocacy Service.

The Service's role is to inform consumers about their rights when using health and disability services, and to assist consumers who have concerns and want to make a complaint. They also offer education and training about consumer rights and provider duties to the providers of health and disability services.   You can phone on 0800 555 050 or email the Health and Disability Service.