Feedback about our services
RNZFB values feedback
The RNZFB is committed to a philosophy of continuous improvement and welcomes feedback on services. From time to time we ask members to give feedback via surveys or focus groups. We also contact new members after a period of time to see if they require further services and to ask for comment on services so far.
The RNZFB aims to resolve all grievances in a professional and
understanding manner. The complaints policy requires fair, thorough and
prompt consideration of any complaint.
How does the feedback process work?
Wherever appropriate, verbal complaints will be dealt with at source. If this does not produce a solution, the person who believes there are grounds for complaint may take the issue to either:
- the manager of the service or
- the complaints coordinator.
For further information about the complaint procedure, phone 0800 24 33 33 or 03 466 4240, or email: complaints.