About the equipment shop
The Royal New Zealand Foundation of the Blind (RNZFB) Online Equipment Shop has a range of products you can order through this website.
You can use the website’s search function at any time to search for a particular item.
There are two prices listed for each item. Most items are subsidized for RNZFB members. All prices on the site are displayed inclusive of GST. A further $5 will be added to all orders at checkout to cover the cost of shipping.
To the best of our ability, we keep our website products updated to reflect availability, correct specifications and images.
In the event that your product of choice is not available, you will be notified and given other available options. Should this occur, you will also be given the option to have the delivery at a later specified time or cancelled.
Payment is by credit card. For other methods of payment please call 0800-24-33-33, Option 4.
Enter the online shop directly
Please read our FAQs below for answers to questions about how to use the shop.
FAQs
Which credit cards do you accept?
We currently accept Visa, Mastercard, American Express and Diners Club.
When will my order arrive?
Please allow up to 5 working days for your order to arrive via regular New Zealand Courier Service. Business days exclude weekends and holidays.
What countries do you ship to?
We ship within New Zealand to street, rural and PO Box addresses.
What methods can I choose for shipping?
All orders are shipped via Courier Post at a flat rate of $5.
Can I order by phone?
Yes. To order by phone, please call 0800 24 33 33 and select option 4. This number is toll-free within New Zealand. Orders received after normal business hours will be processed the next business day.
Can I use a cheque, telegraphic transfer, or money order to pay?
We accept all three methods of payment. You can purchase RNZFB products by adding items to the cart and going through to the checkout. Once you have entered your shipping details, you will be provided with a reference number to write on the back of your cheque. For telegraphic transfer details please call 0800-24-33-33, Option 4.
Please make your cheque out to:
Royal New Zealand Foundation of the Blind
And post it to:
Equipment Services
Royal New Zealand Foundation of the Blind
Private Bag 99941
Newmarket, Auckland 1149
Am I eligible for funding for my white cane or tip?
The RNZFB manages the national funding and supply of white mobility canes for eligible blind and partially sighted people, on behalf of the Ministry of Health.
For further information on the funding criteria and process, please contact our Information and Advice team on 0800 24 33 33.
Is there a limit to how many items I can purchase?
No.
Return and Exchange Policies
- There is a 14 day right of return policy for goods in “as new” condition, including packaging and manuals.
- For health and safety reasons, talking personal thermometers, liquid level indicators and autodrops cannot be returned.
Goods need to be returned at customer’s expense to:
Equipment Services
Royal New Zealand Foundation of the Blind
Private Bag 99941
Newmarket
Auckland 1149
Still have questions?
Please phone 0800 24 33 33 and select option 4.
