Auckland Transport changes
Please be aware that there will be physical changes to your local station when using public transport in Auckland.
As part of the changes currently being carried out by Auckland Transport, there will be new ticket and top up machines and electronic gates appearing at rail stations, bus way stations and ferry wharves across the city.
The Auckland Integrated Fares System will be going live towards the beginning of next year, so the machines and gates which are currently being installed, are not yet in operation.
The work to install electronic gates has already begun the Newmarket station and at the Britomart station. Gates will also be installed on Downtown Ferry Terminal Pier 1 from 2013 and there are plans for more rail stations to have these gates in the future.
At Newmarket Station, there are two sets of gates, one row of five as you enter from Remuera Road and a set of three as you access the platforms from Station Square. At Britomart Station, the gates are on the platform level at the east and west entrances.
Please note these gates are not currently in operation, and will remain in an 'open' position until they are activated in 2013.
When these gates are activated, HOP customers will tag their valid HOP card enabling the gates to open and allowing the customer to travel through. Passengers using paper tickets will need to use the manual gates situated at the end of the electronic gates, which will be manned by a train station staff member. There will be audio and visual cues to indicate a successful or unsuccessful HOP card tag-on or tag-off. The machine will beep and flash a green light for a successful tag-on or tag-off. An unsuccessful tag or error will be presented with a different beep and a red light. Cards loaded with a concession will have a double beep and an amber line to indicate the concession.
The dimensions of these gates are as follows: 1020 mm height and each individual gate will be 1200 mm wide and 1900 mm deep.
Ticket and top up machines
Large self-service machines used to top up HOP cards or buy single fare paper tickets are currently being installed on all railway platforms, however these machines are not yet in operation. They will also appear at bus stations at a later date.
The dimensions of the self-serve machine are 1800 mm height, 900 mm width and 570 mm depth. In most stations they will be placed as near to shelters or existing structures as possible.
The ticket and top-up machines will become active later in 2012 and into 2013. They will have a vision impaired mode that has been developed in close consultation with RNZFB and ABC. Further information on the use of the vision impaired mode will follow closer to the installation date.
Hop Card Reader
Medium sized pillars for customers to tag-on and tag-off at the start and end of their journey are being installed at rail stations and ferry wharfs, but are not yet in operation.
The dimensions of the machine are as follows: Height 1070 mm, width 230 mm, depth 120 mm. In most stations they will be placed as near to shelters or existing structures as possible.
When these readers are active, passengers must 'tag-on and tag-off' to avoid a penalty fare. There will be audio and visual cues to indicate a successful or unsuccessful tag-on or tag-off. The machine will beep and flash a green light for a successful tag-on or tag-off. An unsuccessful tag or error will be presented with a different beep and a red light. Cards loaded with a concession will have a double beep and an amber light to indicate the concession.
If you have any further questions on the location of these new installations or if you would like to alert other members to changes at your local station, please contact the Communications Team on 09 355 6884 or email@example.com.