Principles

• We will have one Integrated Service which  “Follows the Client Journey”
• Single client service role will help drive synergies, bring clarity to costs and outputs of what we deliver providing a strong basis for strong funding negotiations.
• Our service delivery is consistent and flexible supported by a Key Contact Person.
• Our clients “express delight” with the service they receive at every stage of their journey.

Services included in this function

–    Rehabilitation Adult
–    Children's Services
–    Deaf blind Services
–    Guide Dog Services
–    Recreational  Services
–    Needs Assessors
–    Counselling/Children’s Family Social Workers
–    Employment Services
–    Pacific Services
–    Mana Kāpō

Rationale

Drawing all aspects of direct client contact services involved in supporting our clients independence and lifestyle together under one team is designed to enhance the development of:

• One integrated service that follows our client through their journey
• Service options aligned to meet our clients life cycle and current clinical and independence needs
• Service synergies across current service models Identified.
• Reduced duplication of effort for our clients and staff
• A Key Contact role that guides the client through our service options
• A “pick & mix” approach to service options that might focus on an Independent Living, Peer support, Employment and Cultural focus
• Together with the “gentle door opening approach” of Stakeholder Relations this role will provide a strong structured approach to successful future funding negotiations.

This is large service that will require leadership capable of bringing about service change with a client focus and expertise in integrating services.