Principles

• Increasing our clients access to Information will be key
• We will offer one Integrated Accessibility Service for our internal and external customers
• We will support our client’s independence through the provision of Accessible Information and by creating innovative solutions that improve their environment.
• Innovative ideas, product development and new business enterprise will add significant value to both our internal and external clients while creating sustainable income streams for the Foundation
• Innovation is encouraged and new opportunities are “grabbed” with relish

Services included in this function

• Information Services
• Library Services
• Adaptive Technology
• Accessible Format Production
• Adaptive Communication

Key elements of the portfolio

Production services for our internal customers

Provide a Production service for internal published documents establishing high standards of production.  eg Library transcription,  AFP Publishing production of internal documents. Oversee AFP contracts and AFP Standards

Accessibility focus

To improve our clients' information and e-accessibility experience and the external accessibility environment.  The ED will explore alternative technology around - library distribution services, Adaptive Technology member training and helpdesk, Telephone Information Service, scripting, communication & technology (ICT) adult rehabilitation, equipment assessment.  The ED will help the Foundation to be a standard setter in audio description, further digital development and DTB implementation, and look at future RNZFB radio, Internet & global linkages .

Innovation & New Business Enterprise for External customers with full cost recovery

This focus will generate and promote innovation information and product solutions to issues that will improve our clients experience and the external accessibility environment. E.g. ideas development  and product development, Rapid Turnaround Services,  Consultancy Services (eg Web design, Building environment), audio description

Organisational System Support

Provide integrated IT support that is aligned to Adaptive Technology and new digital solutions which enhance e- solutions and accessible information. E.g. Client systems, IT systems, HRIS, Intranet, Internet, global linkages and Staff IT literacy.

The complexity of this new service model will require leadership in e-technology and accessible information services and expertise in integrating services focused on a new direction.